The Hospitality Industry makes a major contribution to the UK economy and employs a large percentage of people. In some parts of the UK, the industry is the main source of income and employment. Hospitality's importance as a sector.

In the UK there are over 180,000 Hospitality and Leisure establishments and these employ more than 2 million people. That's about 7% of the UK workforce.

Over the past few years, employment in the hospitality industry has increased faster than for the economy overall. But there remain significant skills gaps, particularly in the following areas: customer service; interpersonal skills; supervisory skills; finance; and employability skills.